• On-Line Order Help
• Order Confirmation
• Security & Privacy
• Resolving Problem with My Order
• Return & Exchanges
• Payment Options
• Shipping Information
• Contacting Customer Service
• Direct RMA / Manufacturer Support

How do I place an order on-line?

Just click the "Buy" button to chose a item and quantity, then click the "Update" button. Continue shopping by clicking the " Continue Shopping" button. when you have completed your shopping, click the "Check-out" button. To check out, select the destination and shipping method from the menu, then click the "Next" button. Continue to fill out your information by click the "Customer Info" button. We need your first and last name, billing & shipping addresses, and credit card information. you can rest assure that all of information you provide is private and secure. Then just follow the on-screen directions to complete you so easy. Or, if you prefer to place your order over the phone by calling (909)-861-8360, Monday - Friday 9:00 am - 5:30pm (Pacific Time).

Please Note: we do not accept any international credit card. Sorry for the inconvenience.

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How do I know for sure that you received my order?

Immediately after you click the "submit" button you will see a screen that says "Thank you for your order". This is your first sign that your order is being sent. You will receive an confirmation e-mail from us within approximately 1 hour with your order. If you would like an immediate copy of your order, please print the "check-out" page before submitting your order.

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For Security: We encrypt your personal information, including your name, address, and credit card number when transmitting over the Internet using Secure Socket Layer (SSL) security software. We constantly update our security procedures and enhance our site to meet the very latest encryption standards. All of your sensitive information is scrambled before, during and after your order is placed on our site.

You may notice an unbroken key or a closed lock at the bottom left corner of the page when you enter our "check-out" page. This means that your browser has opened a secure connection with our site! You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Please note that e-mail is not encrypted and is not a secure means for transmitting credit card information.

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For Privacy: We are committed to protecting your privacy and take this responsibility seriously. We will never share your e-mail address with anyone outside of our company. We will use the e-mail address that you provide to contact you with product and service information regarding your account.

All of your activity on our site is kept strictly confidential. This includes your answers to survey questions, the items you look at and buy, and any feedback that you may provide to us. We will use this information to ensure that you receive the best experience at YESDEPOT.COM, and we will not disclose this information to anyone outside of the company.

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For your convenience, you may contact us via e-mail. Just click here: contact us. Our representatives will look into your request and will provide an e-mail response by the end of the next business day. Contacting us via e-mail is more efficient, however you may also contact us at (909)-861-8360 during Monday - Friday: 9:00am -5:30pm (Pacific Time)

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Merchandise Returns/Exchanges:

Simply complete the RMA Replacement Request or RMA Refund Request on line to request a RMA number. RMA numbers are valid for 8 days after the day of issuance. The RMA number must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without a RMA number, incomplete and/or not in like new condition, with an RMA number over 8 days old, will be refused (No Exceptions). Returned goods must be shipped freight prepaid in their original boxes and packing material. A copy of your packing list/invoice must accompany all returned products. Returned goods must be freight insured by you. Products returned to you under Warranty is shipped freight-prepaid via UPS Ground or other Carrier at our discretion. Yes Depot reserves the right to charge shipping, handling and labor if the product(s) received for repair is non-defective. No CROSS-SHIPPING SERVICE, Yes Depot must receive the product(s) first before sending out the replacement (No Exceptions). If you are returning/exchanging items, mail to: Yes Depot Inc., 23441 Golden Springs Dr. #256, Diamond Bar, CA 91765. For the complete policy refer to your invoice copy or www.yesdepot.com/policy.html (Sep. 8 2003)

We will ship your exchange as soon as possible, but please allow four weeks from the time you mailed your package back to us to process your exchange. For returns, we will credit your original method of payment less shipping and handling charges. It will take approximately four weeks to process your return. For credit card orders, please allow one to two billing statements for your credit to appear.

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What payment methods do you have available?

We accept the following credit cards for on-line purchases: Visa, MasterCard, American Express, Discover/Novus, and PayPal. There is no finance charges apply to credit card purchases.

Please Note: We also accept C.O.D. money orders/cashier's checks and prepaid check.( Please allow check take 7 to 10 business days to clear)

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For packages arriving via UPS Ground will take (3-6) working days, depending on location.

UPS 3-Day Select will take (3) working days.
UPS 2nd Day will take (2) working days.
UPS Next Day Saver will take (1) working day.

For packages arriving via Postal Express Mail will take (1 ) working day and Priority Mail will take (2-3) working days. APO will take 1-2 weeks.

Will call (please call first to confirm for products available)

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For your convenience, you may contact us via e-mail. Just click contact customer service. Our customer service representatives will look into your request and will provide an e-mail response by the end of the next business day. Contacting us via e-mail is more efficient, however you may also contact our customer service representatives at (909)-861-8360 during Monday to Friday: 9:30am - 4:30pm (Pacific Time)

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How do I get direct RMA?

For your convenience, you may contact manufacture via e-mail or by phone.

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